Zarathom

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Frequently Asked Questions

Click on the questions below to see the answer to questions.
Visit our Contact Us page and send us a email.

What is Zarathom?

Zarathom is a web based online training site, designed to provide the certified operator with sufficient contact hours to satisfy license renewal requirements.

How can I pay for my hours?

We happily accept all major credit cards.

Can I really complete lessons on my phone?

Yes, you can access our courses anywhere you can connect to the internet.

Why does Zarathom have you create a profile?

Each operator will create an individual course management account, with a protected password login.

Why does Zarathom ask for my operator number?

We include your operator number on each course “Certification of Completion” for operator verification.

My employer paid for my contact hours, where can I find my lesson modules?

They will be added to your personal account manager once you have registered.

Is Zarathom approved to fulfill my contact hours by the state?

If you do not see your state or approving body on our site, please contact the approving agency to confirm approval of Zarathom courses.

What is Zarathom’s retention policy?

Zarathom will retain your “Certificates of Completion” for a total of 7 years.

Who sends my contact hours to the state? Do I print them?

Operators will print a “Certificate of Completion” and return it to their state certified operator program.

I am a new registered user, now what?

Please follow the steps provided on your account home page for further instructions on how to begin taking courses.

I am not receiving email from Zarathom even after I registered?

Please check if your email address is correct and also check your junk folder in your email client. If you are still having problems please feel free to contact us.

Is my credit card information Secure?

We operate a secure SSI certified website designed to protect your personal information (we do not share information), our commitment includes Norton Symantec Certification to keep our website clean of any viruses.

My credit card keeps declining can I use PayPal instead?

We accept PayPal as another form of payment; please follow instructions on the checkout page if you want to use your PayPal account.

Do I have to be a member to use Zarathom?

Yes you have to register and pay for individual courses in order to use Zarathom.
Note: If you are an Organization or Water Agency that wants to administer courses to their Operators. Please refer to the Organization/agency Page

I have searched through the FAQ page and I still have an issue. What do I do now?

Please email us at INFO@ZARATHOM.COM or call our toll free number 1-844-927-2846

Recommended MOBILE DEVICE Settings

When taking zarathom courses on mobile device

- make sure device screen rotation is UNLOCKED
- place device in landscape mode as instructed on screen.

Zarathom courses work best with android and apple devices. (Android tablet, Apple Ipad, iphones.)

 

Recommended DESKTOP COMPUTER Settings

PC Minimum Requirements

Compatible Operating System: Windows XP, Vista, 7, 8, 8.1
Web Browser: Firefox, Chrome, And Internet Explorer 10 or higher
Processor type: Intel Core 2 Duo
Minimum RAM: 4 GB

Mac Minimum Requirements
Compatible Operating System: OS X 10.7 or better
Web Browser: Firefox, Chrome, And Safari
Processor type: Intel Core 2 Duo
Minimum RAM: 4 GB

Recommended internet connection: faster than a 512 Kbps download speed.

CLICK HERE TO GET STARTED WITH COURSES

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